Terms and Conditions
These Terms
1.1 What These Terms Cover
These are the terms and conditions on which we supply products to you.
1.2 Why You Should Read Them
Please read these terms carefully before you submit your order to us. These terms tell you:
- Who we are
- How we will provide products to you
- How you and we may change or end the contract
- What to do if there is a problem
- Other important information
If you think there is a mistake in these terms, please contact us.
2. Information About Us and How to Contact Us
2.1 Company Information
Vastra Fashions Private Limited. Registered Office: K-1556 Palam Vihar, Gurugram-122017, Haryana, India.
2.2 How to Contact Us
You can contact us by emailing our customer care team at support@histori.shop or by phone/WhatsApp at +91-8800144280.
2.3 How We May Contact You
If we have to contact you, we will do so by telephone or by writing to you at the email or postal address you provided in your order.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our Contract With You
3.1 How We Will Accept Your Order
Our acceptance of your order will take place when we email you an order confirmation, at which point a contract will come into existence between you and us.
3.2 If We Cannot Accept Your Order
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be due to:
- Product being out of stock
- Unexpected limits on our resources
- Error in the price or description
- Inability to meet your specified delivery deadline
3.3 Your Order Number
We will assign an order number to your order and share it with you upon acceptance. Please reference this number in any correspondence.
3.4 We Only Sell to Certain Countries
Our website is for the promotion of our products in specific countries listed on our Delivery page. By placing an order, you confirm you reside in one of these countries.
4. Our Products
4.1 Products May Vary Slightly From Their Pictures
The images of the products on our website are for illustrative purposes only. While we make every effort to display colors accurately, your product may vary slightly.
4.2 Product Packaging May Vary
Packaging shown on our website may differ from the actual product packaging.
4.3 Small Variations May Occur
As our products are handcrafted, minor variations from website images are possible.
5. Your Rights to Make Changes
If you wish to make a change to the product you have ordered, please contact us by email or call/WhatsApp during working hours (Monday to Saturday, 10:30 AM to 7:30 PM IST). We will confirm if changes are possible and inform you of any implications.